Privacy Policy

Effective October 29, 2026. Contact support@gethotellobby.com for service, billing or privacy requests.

Information we use

Public registration does not use a password. The primary sign-in is a one-time email link sent through our email delivery service. The link expires after 15 minutes, and we store a protected hash of each link. Operator accounts and existing password accounts may still sign in with a password. We may store a password hash only for those accounts. Temporary rate-limit records use keyed hashes of email addresses and network addresses to prevent abuse. We use these to authenticate you and keep your credits, purchases and video tasks linked to your account.

Your photos and videos

Selected photos and settings are saved on this device so you can restore them for 30 minutes, including after sign-in or buying credits. Expired drafts are deleted when you next open the studio; signing out also clears them. Generating a video sends the selected photos to a third-party AI video processing service. We keep uploaded photos in private storage; they are eligible for deletion after 24 hours, once any active task using them has ended. Cleanup runs periodically, so deletion may not be immediate. Copies handled by the video processing service follow its retention policies. Generated videos may become unavailable later. Download videos you want to keep.

We do not publish your uploads as examples or use them to train our own models. These commitments cover our use; processing-service copies and use are governed by that service’s policies.

To request photo deletion, email support@gethotellobby.com from your signed-in account email. We verify ownership and remove our uploaded copies once any active tasks finish. We cannot promise immediate removal of copies held by the processing service.

Template studio uploads

The template studio also saves your selected reference video and prompt on this device for 30 minutes. Generating sends the selected images, reference video and prompt to our AI processing service. Our uploaded reference videos follow the same private storage, 24-hour cleanup and account-deletion rules as uploaded photos. Prompts remain with your video task history until account deletion. We do not include filenames, prompts or media in analytics.

Accounts and payments

We store account, credit, order and video task records in our service database. Stripe processes payments through its hosted checkout; this website does not receive or store your full card number. After a guest checkout payment, we email a one-time link to the address used at checkout. That link signs you in and opens /settings/studio. If that email already has an account, the link opens /claim and attaches the takes to that account. The claim path does not ask for a password. Session cookies are used to keep you signed in. We retain service and transaction records while needed to maintain your account, resolve billing issues and meet applicable obligations.

Support tickets

When you submit a support ticket, we store your messages, replies, status and optional related video ID with your account so our support team can resolve your request. Tickets are private to you and our support team. They remain while your account is active and are removed when you delete your account.

Website analytics

When you are signed in, we record steps such as preparing inputs, opening checkout, submitting a video, and downloading or sharing a result to understand conversion and where users stop. These records are linked to your account for up to 90 days and removed when you delete it. We do not record media, filenames, prompts or full URLs in these events. Global Privacy Control or Do Not Track disables this collection.

We use Google Analytics to understand visits and page usage. It uses analytics cookies and receives information such as pages viewed, referral sources, basic browser and device information, purchase totals and generation completion or failure. We do not send your uploaded photos, filenames or account email in these events.

We save referral categories and campaign labels on this browser for up to 30 days and with new orders to measure purchases. We do not store full referral URLs in orders. Global Privacy Control or Do Not Track disables this attribution. Account deletion removes these referral snapshots.

Your choices

Sign out to end your session. You can permanently delete your account in Account settings, or request deletion by emailing support from your account email. Deletion removes your Google profile, email verification tokens, any password hash stored for that account, name, email, sign-in sessions, uploaded copies and video history from our service. Failed photo cleanup is retried automatically. Minimal purchase records may remain for billing and legal obligations without your Google profile, name or email. Copies held by payment and video processing services follow their own retention policies. Deletion clears photo drafts on the device used to request it; it cannot clear another device. Remaining credits are lost, and deletion does not automatically refund a payment. Signing in again creates a new account.